Contact: 0426386594 Free International orders over $100

Returns Policy

Afterpay purchases

Dear customer if you purchase items from this site using Afterpay please note we cannot issue a refund if you chose to return items purchased using this payment method.

We can offer an exchange such as a replacement of a new design, or replacement of a size or a store credit.

We will give you the best possible customer service if you need to exchange.

This is because Afterpay take 7% commission for purchases and do not refund the 7% commission if any goods are returned for refund.

If you want to return your purchase for exchange

Please post back to us any items within 7 days to the address on the back of the bag your order was received in and enclose a self-addressed bag for exchange. Email claire@clairepowell.com.au your order number and requirements. Expect a response within 48 hours.

To return and request a refund

If you have paid using a credit card or Pay Pal and wish to return items because you have decided a piece does not suit you or fit well you may return for a refund. Please note there will be a $15 processing charge deducted from your refund.

Please send the piece back within 7 days and the item cannot have been worn prior to return and the swing ticket must be attached as when you received the clothing. Please send to the address on the back of the bag your order was received in.

Please send an email to claire@clairepowell.com.au with your order number and the tracking details regarding the above. Expect a response within 48 hours.

For Exchange

If the size does not fit we will exchange for another size or exchange for another piece. Please return the item back within 7 days with swing ticket attached to the address on the back of the bag your order was received in and enclose a self addressed bag for your replacement piece. Please email claire@clairepowell.com.au your order number, tracking number and requirements. Expect a response within 48 hours.

Fitting your size

Please note that in all the years we have operated online shopping we have hardly ever had to replace a size or piece of clothing.

It pays to check the measurements of the piece online with your bust size to be sure.

Quality control

Please note that Clare Powell online shopping for women has very strict quality control policies and we pride ourselves on only selling clothing of a very high standard.

If you have any questions re returns please feel free to email or call from the contact page.

Thank you

Claire Powell

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